Frequently Asked Questions
Find answers to common questions about our products and services
We use high-quality PLA, ABS, PETG, and specialty filaments to ensure the best results for your projects.
Our Turn around times depend on the size and type of material your item is being printed in. We generally allow 2-3 business days however this is dependant on the size and quantity of items being printed.
Yes! We can print from your own 3D files or help you create a custom design from scratch.
We accept STL, OBJ, and 3MF file formats. If you have a different format, please contact us.
Yes, we offer 3D modeling and design services. Contact us with your project details for a quote.
Depending on what you are looking for we can adjust the infill of the print as well as the total number of walls which will effect how strong/durable the print is.
Yes, we ship to all locations across Australia. Local pickup is also available in Ballarat.
We accept all major Credit Cards, PayPal, ZIP and Afterpay. Bank transfers are available for larger orders (Prior approval required).
One of the key advantages of 3D printing is its cost efficiency. By shortening lead times, reducing material waste, and streamlining production processes, it can significantly lower overall manufacturing costs.
It also supports localised production, decreasing reliance on extensive shipping and warehousing. This not only improves supply chain efficiency but can further reduce operational expenses.
Our printers can handle objects up to 800mm x 800mm x 800mm. Larger items can be printed in sections.
Yes, we have a wide range of filament colors available.
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. T&C Apply, visit our Returns Policy at the bottom of the page for further information.
You can reach our customer support team via Email at 3dprintzballarat@gmail.com, the Contact Us page or Phone on 03 8542 9510. We're available Monday to Friday, 9am to 5pm.
It's understandable for businesses to be concerned about protecting their designs when using 3D printing services.
While we can't comment on the practices of other providers, 3D Printz Ballarat takes the protection of our clients' intellectual property seriously. All printing is carried out in our local Ballarat facility, ensuring your files remain within Australia and are stored securely on our local network. For added peace of mind, we can also enter into mutual Non-Disclosure Agreements (NDAs) upon request.
All orders are shipped with tracking details. Once your order ships, you'll receive a tracking number via email. You can use this to track your package.